1. Our Commitment

DAU AN SHOW COMPANY LIMITED, operator of CHÀO SHOW, respects customer privacy and is committed to protecting personal data.

This Privacy Policy explains how CHÀO SHOW collects, uses, stores, protects and processes personal data when customers use chaoshow.vn or related services.

This Policy is prepared in accordance with applicable Vietnamese personal data protection laws.

2. Personal Data We May Collect

Depending on the service used, CHÀO SHOW may collect:

• Full name;
• Telephone number;
• Email address;
• Booking information;
• Performance and seat information;
• Invoice information;
• Customer support requests;
• Necessary transaction information;
• Technical information related to website use.

CHÀO SHOW does not intentionally request information that is unnecessary for the relevant purpose.

3. Purposes of Processing

Personal data may be used to:

• Process ticket bookings;
• Confirm payments;
• Deliver E-tickets and QR codes;
• Conduct check-in;
• Contact customers regarding bookings;
• Notify customers of show changes;
• Provide customer support;
• Handle complaints;
• Issue invoices;
• Fulfil accounting, tax and legal obligations;
• Improve the website and services.

Marketing communications will only be sent where permitted by applicable law and/or based on the customer’s consent where required.

4. Data Sharing

CHÀO SHOW does not sell customer personal data.

Data may be shared with relevant service providers where necessary, including:

• Payment service providers;
• Ticketing system providers;
• Hosting and technology providers;
• Email/SMS service providers;
• Accounting and invoicing providers;
• Relevant operational partners;
• Competent government authorities where legally required.

5. Data Security

CHÀO SHOW applies appropriate technical and organizational measures to protect personal data against unauthorized access, use, disclosure, alteration or destruction.

Access to personal data is limited to individuals or service providers who have a legitimate need to access such information.

6. Data Retention

Personal data is retained for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, resolve disputes and comply with legal obligations.

Transaction, accounting, tax and invoice information may be retained for longer periods where required by law.

7. Customer Rights

Subject to applicable law, customers may have the right to:

• Know about personal data processing;
• Access their personal data;
• Request correction of inaccurate data;
• Request deletion where legally permitted;
• Withdraw consent where processing is based on consent;
• Request restriction of processing where applicable;
• Submit complaints or concerns regarding data processing.

Requests may be submitted to:

Email: info@chaoshow.vn
Hotline: +84 869 030 473

CHÀO SHOW may request reasonable information to verify the customer’s identity before processing a request.

8. Cookies

The website may use cookies and similar technologies to:

• Operate the website;
• Remember user preferences;
• Analyze website usage;
• Improve user experience;
• Measure marketing and advertising performance where applicable.

Customers may manage cookies through their browser settings or tools provided by the website, depending on the actual system configuration.

9. Contact

For personal data-related requests:

DAU AN SHOW COMPANY LIMITED
Email: info@chaoshow.vn
Hotline: +84 869 030 473 / +84 973 297 938
Address: 6 Nguyen Sieu Street, Sai Gon Ward, Ho Chi Minh City, Vietnam