I. Complaint Submission

Customers may submit complaints through:

• Email: info@chaoshow.vn
• Hotline: +84 869 030 473

When submitting a complaint, customers should provide:

• Full name
• Email address or phone number used for the reservation
• Order ID
• Details of the complaint
• Relevant information or supporting documents, if any

II. Complaint Handling

CHÀO SHOW will receive and review the information provided. Depending on the nature of the matter, CHÀO SHOW may contact the customer to request additional information for verification and resolution.

CHÀO SHOW prioritizes resolving complaints through direct communication, good faith and cooperation between the parties.

III. Disputes

If a dispute cannot be resolved through negotiation, the parties may pursue other dispute resolution methods in accordance with Vietnamese law.

IV. Handling Principles

• Receive feedback in good faith
• Review information objectively
• Protect customers’ personal information
• Provide an appropriate resolution based on the actual circumstances and applicable laws