I. Cancellation

Reservations may be cancelled subject to the conditions applicable to each type of reservation and the time at which the customer submits the request.

Customers should contact CHÀO SHOW via email at info@chaoshow.vn or hotline +84 869 030 473, and provide the Order ID for verification.

II. Reservation Changes

Subject to seat availability and the conditions applicable to each reservation, CHÀO SHOW may assist with changes to the service date, number of guests, customer information or seating information.

All change requests must be confirmed by CHÀO SHOW before they are considered effective.

III. Refunds

A refund may be considered in the following circumstances:

• A duplicate payment is recorded for the same order
• The customer has been charged but the order was not successfully recorded
• CHÀO SHOW cancels the program
• CHÀO SHOW changes the schedule and the customer is unable to use the service according to the new schedule
• Other cases confirmed by CHÀO SHOW
• Cases where a refund is required by law

The refund timeframe and method depend on the payment method and the processing procedures of the bank or payment service provider.

IV. Inability to Use the Service

A customer’s failure to arrive or use the service at the reserved time does not automatically constitute grounds for a refund. Customers should contact CHÀO SHOW as soon as possible if they are unable to use their reservation.

V. Force Majeure

In the event of force majeure or circumstances beyond CHÀO SHOW’s reasonable control, schedule changes, reservation transfers or refunds will be handled depending on the actual circumstances and applicable laws.