I. Cancellation

Cancellation requests are subject to the applicable conditions of each reservation and the time at which the request is submitted.

Customers should contact CHÀO SHOW via info@chaoshow.vn or +84 869 030 473 and provide the Order ID.

II. Reservation Changes

Subject to availability and applicable conditions, CHÀO SHOW may assist with changes to:

• Date of service;
• Number of guests;
• Customer information;
• Seating information.

A change is only effective once confirmed by CHÀO SHOW.

III. Refunds

A refund may be considered in cases including:

• Duplicate payment for the same order;
• Payment successfully deducted but the order was not successfully recorded;
• Cancellation of the program by CHÀO SHOW;
• Schedule changes that prevent the customer from using the service under the revised schedule;
• Other cases confirmed by CHÀO SHOW;
• Cases where a refund is required by applicable law.

Refund timing and method depend on the payment method and the processing procedures of the relevant bank or payment provider.

IV. No-show

Failure to attend or use the service at the reserved time does not automatically qualify for a refund.

Customers should contact CHÀO SHOW as soon as possible if they cannot use their reservation.

V. Force Majeure

In the event of force majeure or circumstances reasonably beyond CHÀO SHOW’s control, rescheduling, reservation transfer or refund arrangements will be considered based on the actual circumstances and applicable law.